What are the shipping rates and delivery timelines?

We offer free standard shipping for orders over $65. Standard shipping takes about 2-7 business days from the ship date, and does not include weekends, holidays, and any unforeseeable delays on the courier's end (weather, volume, traffic, etc). For orders below $65, standard shipping is $6.

We also offer 1-2 days express shipping for $16.

The shipping fee is non-refundable and is charged based on the subtotal before taxes and discounts.

Where do you ship?

We ship domestically and internationally. 

Can I cancel my order?

If your order has not been shipped, you can feel free to reach out to us at info@everywavenyc.com.

Once your order is shipped, unfortunately we are unable to make any changes to your order. You can always return your order once you have received it, please find further details in our Return Policy page.

Can I update my address once the order is placed?

Feel free to reach out to us within an hour of placing your order and we will try our best to accommodate the change before the order is processed. Kindly note that as our team works hard to get your order dispatched as quickly as possible, so the change is not guaranteed.

If the order is dispatched, we suggest you contact the courier directly as we are unable to guarantee successful delivery and are not liable for any lost packages.

How can I track my order?

Tracking numbers are automatically sent to your email as soon as your order is packed. Once the courier scans the package into the system, you can use the tracking number to see the whereabout of your order.